Here we answer the most common questions about the service.
The earlier you can place your order, the easier it will be for Vinden to find a time that suits you perfectly. A couple of days ahead of time is usually plenty. Vinden cannot guarantee a transport within 24 hours, but if we can solve it we do so for a SEK 400 fee.
It is possible to authorize us to pick up / deliver items outside your door. Note - Vinden can take no responsibility for any theft or damage that may arise after completed delivery.
That's one of many great things about Vindens service. If you only need a specific thing we can send it home! What we do not do is open our customers' boxes to retrieve a specific item. Do you need something specific from a box? Contact Vindens customer service and they will help you find a solution.
Not a problem, as long as it is within the same county. It is very common for our customers to get their items picked up at one address and then driven to another one.
For safety reasons Vinden does not allow any one, other than our own staff, to enter the warehouse. The whole idea of our service is that you do not have to drive. Do you need to get into the warehouse for some reason? Contact Vindens customer service and they will help you find a solution.
You can store pretty much whatever you want. We never accept weapons, drugs, explosives or other illegal goods.
That is up to you. We don't have any upper or lower limits for what you can store. You simply pay for the volume of your stored things.
Currently Vinden can be found in Stockholm and Olso, with more to come!
Instead of having to own or rent a large car and spend lots of time carrying and driving to a self storage, Vinden will come and pick up what you want to store. Also, you only pay for the space you actually need.
Your items are stored safely in Vindens heated warehouse, which of course is equipped with alarms and fire protection. The warehouse is guarded around the clock.
The warehouse is about 20 minutes out of town. Far enough to be able to offer low prices while not having to drive for long distances.
We don't believe in curing times. We charge by the month, and you can collect your things at any time.
Your monthly cost is based on the volume you store. Vinden can estimate your monthly cost based on standard dimensions, but it is not until we have measured everything at our warehouse that the actual cost is calculated.
You can either add a credit card directly in the app, or we will send you an invoice.
Contact Vindens customer service and they will help you update your payment information.